Not resolved
Product or Service Quality

I was charged £90 on the spot for a call out by a supposed “engineer” but have received no quote or follow-up after 5 weeks. The “engineer” clearly had no idea how the deal with the heating unit problem (that subsequently turned out to be quite routine).

He even advised me to source the part myself online. He then took the money and ran.

I complained to the office staff who appeared pleasant and helpful but in spite of repeated assurances that I would get my money returned this has not happened. I agree with other reports that this has all the appearance of a scam run from a professional-looking website.

Reason of review: Poor customer service.

Monetary Loss: $140.

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