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Friendly on the phone, but you are not talking to a professional company, they send inexperienced people, they do not follow up on what they say they will do and never turn up on time, if they turn up at all.

During the cold snap a few weeks ago my radiators decided to stop heating up for some reason. I contacted these guys and had an engineer turn up (2 hrs later than agreed, and having to chase up twice).

Diagnosis was a faulty thermostat. So I paid for a return and install of new hive thermostat. Same guy turned up (3 hrs late) spent 4 hrs trying to install it between lots of calls to mates working out how to wire it properly, and left with 1 radiator working, but told me it would 'flush through' and be fine. Still didn't work 2 days later, I rang back.

They told me they could get someone to the house in 3 days time between 10-12. At 2 pm no-one at my home. I call and he is 30 mins away. 45 mins later I call, he is 2 hrs away.

I decide to cancel it out of frustration and arrange for Pimlico plumbers to come and sort it out. Pimlico turn up exactly on time next day. Diagnosis in 1 hr is that the original thermostat was not faulty, the new one was not installed correctly, and actually it's a switch failure with my underfloor heating stopping water flow to rest of radiators. Problem fixed and everything working in 2hrs.

I raised this to plumbforce direct in order to get a refund, and to date all my emails are ignored, despite having told me on the phone if I share the Pimlico invoice they would process a refund. I would not work with these again, and funnily enough Pimlico are cheaper, though you'd think they are expensive.

User's recommendation: Pimlico Plumbers.

Location: Acton, England

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