Plumbforce Direct Reviews

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Thieving *** What's up with Trading Standards?

These people are absolute thieves, they stole about £1000 for me (I got it back from my credit card) and they continue to report even single review on Trust Pilot. I agree with the person below, let's forge on with sticking it to these monkeys.
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4 comments
#1946498

They quoted £80 to attend an emergency leak. When they turned up they immediately quoted £400 to replace pipework, they would take photographs before and after and would guarantee the work.

This was a tenanted property and I could not attend to verify in time. Then they took two days to arrive, which caused more damage from the leak. They stopped the leak, but provided no photographic evidence and no invoice. Over the next few days multiple payments were withdrawn from my account, well over the £400 quoted.

I attended the property weeks later and found they had just applied some silicon and no pipes had been replaced. I contacted plumbforcedirect multiple times but was ignored. Finally I went to the bank and they agreed and immediately reversed the payments. I have also reported them to local trading standards.

Do not use this company.

I cannot stress this enough. With everything going on at the moment the fact that they are willing to just abuse customers and lie and take money from your account is just beyond belief.

#1956524
@Jack M

Almost identical to what happened with me. They ended up running £00 off my credit card for work they hadn't done.

Still trying to get it back.

I had to get another plumber in to finish the job. Absolutely atrocious.

#1935582

These people are not to be trusted ! Absolute fraudsters !!! Do not call them..

#1706059

Completely agree, this company stinks to the high heavens. Horrible service, even worse customer service follow-up.

Please please please avoid at all costs. Save yourself

View more comments (3)
ID
#1521574 Review #1521574 is a subjective opinion of poster.
Location
Sunbury-On-Thames, England
Pros
  • Nada
Cons
  • Having my credit card defrauded
Reason of review
Poor customer service
Loss
$1000

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Verified Reviewer
New Reviewer
This company is doggy. I wish I had read the reviews. I contacted Plumbforce Direct back in June regarding boiler issue. They said engineer will need to look at it and give a quote. I been in contact with Scott. After payment made, took 1 week before engineer went...
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ID
#2720364 Review #2720364 is a subjective opinion of poster.
Cons
  • Only one person picking up phone - scott
  • Rude customer service
  • Cost
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
READ THIS REVIEW PlumbForce Direct are crooks and I wished I read the online reviews before I booked them. Do not use this company!! If zero stars was an option it would be too high a score. Scott the manager should be sacked and has zero customer service. They charged...
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ID
#2603882 Review #2603882 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Unresponsive
  • Warranty not valid
  • Rip off stay away
Loss
$500
Preferred solution
Full refund
Friendly on the phone, but you are not talking to a professional company, they send inexperienced people, they do not follow up on what they say they will do and never turn up on time, if they turn up at all. During the cold snap a few weeks ago my radiators decided to...
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ID
#2504222 Review #2504222 is a subjective opinion of poster.
Location
Acton, England
New Reviewer

Scam artists, do not use - legal action pursing.

This company is run by scam artists and operating illegally. I was asked to give my bank details and invoiced before the job was completed. Scott who is the scottish guy, has blocked my number so I can no longer get through. I have had to get a relative to make follow up calls. I am £230 out of pocket now and trying to get my money back. I have had to follow up with my bank, to investigate. Have reported to trading standards and will be taking legal action. Im not even bothered about the money - its the principle. I hate the thought of people being taken advantage of.

User's recommendation: Dont use.

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ID
#2478365 Review #2478365 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Con artists
  • Having my credit card defrauded
  • Rude staff
Loss
$230
Preferred solution
Full refund

Scamming theives

My story is the same as the others. They quoted £70 to unblock the sink but on the day they told me it was now £420. I felt I had no choice to pay as I had a new baby and needed my sink working asap. Their terms and conditions state that they will only increase the price if new parts are required, which they were not. The "job" took 10 minutes and after they left it became quickly blocked again within 2 days. They literally stole our money. Also, they didn't wear masks or any PPE despite my being assured they would. DO NOT USE this company or their sister company Plunger Ltd.

User's recommendation: Don't use them! They are thieves.

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ID
#2468891 Review #2468891 is a subjective opinion of poster.
New Reviewer
Update by user Nov 13, 2020

Pending refund

Original review posted by user Nov 13, 2020
They offered a plumber to come give an assessment on why heating was out at my rental. The assessment was meant to include a quote. Cost of assessment was to be deducted from job if I booked with them. He came, same day, but despite me phoning and...
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ID
#2281266 Review #2281266 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Pros
  • Came around that day
Cons
  • Unresponsive
  • Unreliable
  • Failed to provide service
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
They quoted £80 to attend an emergency leak. When they turned up they immediately quoted £400 to replace pipework, they would take photographs before and after and would guarantee the work. This was a tenanted property and I could not attend to verify in time. Then...
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ID
#2268058 Review #2268058 is a subjective opinion of poster.
Loss
$400
Preferred solution
I already got a refund.
Absolute sham of a company. Do not use them! They installed a tap in our offices and told me point blank that the only tap that would be suitable would cost £160 (just for the tap - labour etc was more). When they had installed the tap I found out it cost £25 - not...
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ID
#2247490 Review #2247490 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They take money, do not do the job and do not refund

On 21/9/20 they told me they needed to buy some spare parts to fix my leaking toilet. They took £598.80 on that date and they said the job would be done by 23/9/20. After many appointments that they failed to turn up to, on 10/10/20 their Scott agreed to refund my money. He said the refund had been approved and would be in my account within 3 days. On 20/10/20 I spoke to them again as there was no sign of my money. And on 21/10/20. They just keep making excuses saying that Scott is not in or their accounts department is not in. THIS COMPANY IS A COMPLETE FRAUD.

User's recommendation: STAY COMPLETELY AWAY FROM THIS COMPANY.

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ID
#2238313 Review #2238313 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Are a complete fraud
Loss
$784
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Had a leaking stopcock. Found the company On web search. But I also made mistake like others and dint read the reviews. I was offered £25 discount. A chap called Arron attended the job as arranged by his manager Scott. He visited and gave a quote of £520 + VAT and...
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ID
#2163623 Review #2163623 is a subjective opinion of poster.
Location
Seabrook, England
Service
Plumbforce Direct Plumbing Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Atrocious behaviour

Use this company at your peril. Week after week I was told that money I had paid (over £300) for incomplete work would be paid back into my account. Finally I told Scott that I would have to initiate a charge back with the credit card company, he rang a few hours later to say that he and everyone else in the office had been talking "rubbish" and that at no time had the money been returned but, his managing director would be arriving that afternoon to personally transfer the money. That was another deceit, the money never arrived so I got the money back by initiating a charge back with the credit card company. Look at all the review sites and you decide if it is worth taking the risk.

User's recommendation: Do not under any circumstances use this company.

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ID
#2122799 Review #2122799 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I had a very bad experience with them, and I would like to avoid for other people to experience the same.

Called in for a clogged toilet, once here they told me that they could not fix it within their standard £70 fee, but that they had to charge me £420. I did not want to pay that much, and they then said that I needed to pay the £70 fee even if they could not repair the toilet. I decided to pay for the full £420 fee and in 20 minutes they fixed the toilet. It was broken again the next day!!! I called another plumber who fixed it for £70. You definitely want to avoid calling them - they are scammers!

User's recommendation: Do not use them! They are scammers!!

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ID
#2084376 Review #2084376 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To educate others

BEWARE THESE CLOWNS NOW BRANCHED OUT AS PLUNGER LTD PLEASE CAN YOU TAKE 2 MINUTES TO GIVE THEM 1 STAR REVIEW ON TRUSTPILOT or google. please please please. thank you all and stay safe xxx
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ID
#2078365 Review #2078365 is a subjective opinion of poster.
Service
Plumbforce Direct Customer Care
Pros
  • Nada
Cons
  • Unfinished
  • Con artists
  • Having my credit card defrauded
Loss
$350
Preferred solution
Apology

Failure to refund money owed

In December 2019 I paid £299 deposit for work that could then not be completed and despite numerous phone calls and emails requesting a refund, as well as false promises made by the company, I have not yet received this refund. Please avoid this company.

User's recommendation: Avoid.

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ID
#2056646 Review #2056646 is a subjective opinion of poster.
Location
Lewisham, England

Rip off company

Clueless, so called plumbers, always late or no show, ridiculous prices, guarantee on works completed means nothing. Will charge to just price a job and when carried out at an over inflated price, is amateurish at best and a lot of the time incomplete or even worse dangerous. Use the triple A Avoid Avoid Avoid

User's recommendation: AVOID.

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ID
#1916518 Review #1916518 is a subjective opinion of poster.
Location
Streatham, England

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