Plumbforce Direct

DO NOT USE

I called them out for a tenant with boiler issues.

They missed the first appointment by about 3/ 4 hours without any communication

When they eventually came late they said the fix would take over an hour and £x charge. Then when I called the tenants, the engineer had only been 15 there for minutes and they're trying to overcharge me.

The work they did did not fix the issue.

They missed multiple further appointments over multiple days.

They ignored calls they ignored messages.

They said an engineer was coming out and he never did.

They said they could only contact the guy called Scott, who is the only person that could speak to the engineers and no one else could help.

How can a plumbing company work if no one can contact their engineers to see where they are?

They took my money and stopped answering any contact at all.

They then blocked my number so I couldn't call-in to find out where my money was and to get a refund.

The employee said that Stuart the manager would get in touch with me, and he didn't

I then had to call off my wife's phone and then the guy said that they were processing the refund. I still haven't received the refund.

I said I still wanted to speak to the manager to talk to them about the terrible service I was provided and this Scottish man hung up on me and then blocked my wife's number too.

DO NOT USE

There are so many similar reviews below Im annoyed at myself for not checking these before contacting Plumbforce, but hoping my review will ensure no one else makes the same mistake as they are scammers.

My shower wasnt heating up, due to the thermostat valve in the shower. Plumbforce came over agreed that was the issue, found the cost of the part, and asked me to pay half then and then half after the job.

They left my shower temperature dial hanging off and broken.

Similar to reviews below, the engineer never turned up at the agreed time, and after countless calls to Scott where he lied saying they were on their way, no one ever turned up. Scott even asked the engineer to call me to explain but the engineer just told me I was being lied to by the company, he hadnt been working when Scott said he was on his way, and the part hadnt even arrived.

After weeks of more useless conversations with Scott, I asked for a refund which they obliged, however this never appeared in my account.

After more calls I received a credit note via email as if to prove I would get one, but of course nothing has come through.

This company is a scam, pathetic and embarrassing, I really dont know how they can live with themselves.

Even if you decide to go with them after reading all the reviews, do not pay any money up front, I have now had my shower successfully fixed by someone else and they only charge after completion which now makes total sense. They were also half the price Plumbforce quoted, indicating they overcharge.

This company is doggy. I wish I had read the reviews.

I contacted Plumbforce Direct back in June regarding boiler issue.

They said engineer will need to look at it and give a quote. I been in contact with Scott. After payment made, took 1 week before engineer went back. They did some work but did not fix problem, saying they will come again.

1 month of chasing no one has come even thou I am given different dates and time. I been on the phone talking to Scott daily and promises were been made but not fulfill. Today I made it my mission to try and sort it out.

I was told an engineer will come between 8-9am. No one came, so I called at 10.30am.

They said someone will come within the hour. Waited till 1.30pm. No one came. I called them back, Scott cut me off and will not pick up my call any more.

I tried few more times, they have blocked my number. I sent them e-mail asking for a refund but I have not got any response.

Its seem like I have lost a full month of time and £400.