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Verified Reviewer
New Reviewer

Scam! Don’t make the same mistake I did

There are so many similar reviews below Im annoyed at myself for not checking these before contacting Plumbforce, but hoping my review will ensure no one else makes the same mistake as they are scammers. My shower wasnt heating up, due to the thermostat valve in the...
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ID
#3093097 Review #3093097 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Unfinished overcharged job
  • No refund
  • Dont complete work
Loss
$269
Preferred solution
Full refund
New Reviewer

Awful experience

This company (Plumbforce Direct Limited plumbforcedirect.co.uk) is really a SCAMD. I was overcharged £200 (the invoice says one figure and they took £200 more from my credit card over the phone) and after numerous phone calls, the manager Scott promises to call back and to process the refund. I have tried since early October 2021 and this is now January 2022. I read similar reviews in Yelp and Trustpilot. Their website is based on a number of fake reviews (all glorious) but the reviews in Yelp and Trustpilot are by contrast pretty awful. I would not get anywhere near this plumbing company. The ombudsman should investigate them.D

User's recommendation: Do not call this company even if your house is flooded with water!

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ID
#3246332 Review #3246332 is a subjective opinion of poster.
Location
Camden, England
Loss
$200
Preferred solution
Full refund

SCAM!!!!!!!!!!!!

They have come out and gave us a quote of £429 Plus Vat. They have reported an F22 code error and that the pressure sensor was faulty and needed to be replaced. When we spoke to the plumbers we work with, they have informed us that the part only costs £18 Plus VAT. There was no need to replace the said part in the first place. The plumbers that we work with have let us know that the engineer was overcharging massively and they also tampered with the settings on the inside on the boiler (they turned the dials down), so it looks like there is a big issue. All that was wrong with the boiler was that it needed to be repressurised and it did not need a part to be replaced at all

User's recommendation: AVOID AT ALL COSTS.

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ID
#3129153 Review #3129153 is a subjective opinion of poster.
Location
Hampstead, England

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Verified Reviewer
New Reviewer

Ripped off £156, no work carried out.

Enquired by email about having a gas cooker fitted, Got a call back saying £130.00 plus vat. I agreed was desperate to get the cooker in, they took card details saying they didn't take cash or carry card machines but said no money would leave the account until their man had been. Following day, Andy turned up brought no tools with him, asked if I had a manual for my cooker so I said yes it's stored away, I just moved home so everything all over at present, get it from the Internet. He then told me he can't touch it because we don't have a big enough tiled area above the hob, he would be in serious trouble if he did. Still charged my card the full £156.00 though for doing absolutely nothing. I certainly won't ever call them again and would advise everyone else to do the same.
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ID
#3000666 Review #3000666 is a subjective opinion of poster.
Pros
  • Came around next day
Loss
$156
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Paid in advance but no supply of goods!

Paid in advance, missed two appointments I waited in for, and did not supply plumber or parts I had paid for. Scott in their head office promised several times to refund me. Promised he needed training to better service customers. Then said he needed Director approval 2 weeks later, still said he would refund me but DID NOT. COMPLETE COWBOYS DO NOT EVER, EVER USE THEM PS. they have since blocked my number, very telling!

User's recommendation: AVIOD LIKE THE PLAGUE.

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ID
#2943241 Review #2943241 is a subjective opinion of poster.
Cons
  • Avoid this company
  • Unfinished overcharged job
Loss
$299
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charged £400 but boiler still not working - they blocked my number

This company is doggy. I wish I had read the reviews. I contacted Plumbforce Direct back in June regarding boiler issue. They said engineer will need to look at it and give a quote. I been in contact with Scott. After payment made, took 1 week before engineer went...
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ID
#2720364 Review #2720364 is a subjective opinion of poster.
Cons
  • Rude customer service
  • Cost
  • Only one person picking up phone - scott
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charged my account and never completed job. Over 8 months chasing them to resolve, they ignore calls and emails.

READ THIS REVIEW PlumbForce Direct are crooks and I wished I read the online reviews before I booked them. Do not use this company!! If zero stars was an option it would be too high a score. Scott the manager should be sacked and has zero customer service. They charged...
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ID
#2603882 Review #2603882 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Warranty not valid
  • Rip off stay away
  • Staff
Loss
$500
Preferred solution
Full refund

Terrible quality, timeliness and follow up

Friendly on the phone, but you are not talking to a professional company, they send inexperienced people, they do not follow up on what they say they will do and never turn up on time, if they turn up at all. During the cold snap a few weeks ago my radiators decided to...
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ID
#2504222 Review #2504222 is a subjective opinion of poster.
Location
Acton, England
New Reviewer

Scam artists, do not use - legal action pursing.

This company is run by scam artists and operating illegally. I was asked to give my bank details and invoiced before the job was completed. Scott who is the scottish guy, has blocked my number so I can no longer get through. I have had to get a relative to make follow up calls. I am £230 out of pocket now and trying to get my money back. I have had to follow up with my bank, to investigate. Have reported to trading standards and will be taking legal action. Im not even bothered about the money - its the principle. I hate the thought of people being taken advantage of.

User's recommendation: Dont use.

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ID
#2478365 Review #2478365 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Con artists
  • Having my credit card defrauded
  • Rude staff
Loss
$230
Preferred solution
Full refund

Scamming theives

My story is the same as the others. They quoted £70 to unblock the sink but on the day they told me it was now £420. I felt I had no choice to pay as I had a new baby and needed my sink working asap. Their terms and conditions state that they will only increase the price if new parts are required, which they were not. The "job" took 10 minutes and after they left it became quickly blocked again within 2 days. They literally stole our money. Also, they didn't wear masks or any PPE despite my being assured they would. DO NOT USE this company or their sister company Plunger Ltd.

User's recommendation: Don't use them! They are thieves.

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ID
#2468891 Review #2468891 is a subjective opinion of poster.
New Reviewer

Pissed

Update by user Nov 13, 2020

Pending refund

Original review posted by user Nov 13, 2020
They offered a plumber to come give an assessment on why heating was out at my rental. The assessment was meant to include a quote. Cost of assessment was to be deducted from job if I booked with them. He came, same day, but despite me phoning and...
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ID
#2281266 Review #2281266 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Pros
  • Came around that day
Cons
  • Failed to provide service
  • Service
  • Unreliable
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fraudulent operation.

They quoted £80 to attend an emergency leak. When they turned up they immediately quoted £400 to replace pipework, they would take photographs before and after and would guarantee the work. This was a tenanted property and I could not attend to verify in time. Then...
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ID
#2268058 Review #2268058 is a subjective opinion of poster.
Loss
$400
Preferred solution
I already got a refund.

No one should ever use this company

Absolute sham of a company. Do not use them! They installed a tap in our offices and told me point blank that the only tap that would be suitable would cost £160 (just for the tap - labour etc was more). When they had installed the tap I found out it cost £25 - not...
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ID
#2247490 Review #2247490 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They take money, do not do the job and do not refund

On 21/9/20 they told me they needed to buy some spare parts to fix my leaking toilet. They took £598.80 on that date and they said the job would be done by 23/9/20. After many appointments that they failed to turn up to, on 10/10/20 their Scott agreed to refund my money. He said the refund had been approved and would be in my account within 3 days. On 20/10/20 I spoke to them again as there was no sign of my money. And on 21/10/20. They just keep making excuses saying that Scott is not in or their accounts department is not in. THIS COMPANY IS A COMPLETE FRAUD.

User's recommendation: STAY COMPLETELY AWAY FROM THIS COMPANY.

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ID
#2238313 Review #2238313 is a subjective opinion of poster.
Service
Plumbforce Direct Plumbing Service
Cons
  • Are a complete fraud
Loss
$784
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fraud

Had a leaking stopcock. Found the company On web search. But I also made mistake like others and dint read the reviews. I was offered £25 discount. A chap called Arron attended the job as arranged by his manager Scott. He visited and gave a quote of £520 + VAT and...
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ID
#2163623 Review #2163623 is a subjective opinion of poster.
Location
Seabrook, England
Service
Plumbforce Direct Plumbing Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Atrocious behaviour

Use this company at your peril. Week after week I was told that money I had paid (over £300) for incomplete work would be paid back into my account. Finally I told Scott that I would have to initiate a charge back with the credit card company, he rang a few hours later to say that he and everyone else in the office had been talking "rubbish" and that at no time had the money been returned but, his managing director would be arriving that afternoon to personally transfer the money. That was another deceit, the money never arrived so I got the money back by initiating a charge back with the credit card company. Look at all the review sites and you decide if it is worth taking the risk.

User's recommendation: Do not under any circumstances use this company.

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ID
#2122799 Review #2122799 is a subjective opinion of poster.
Location
Islington, England
Preferred solution
Full refund

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