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Updated by user Nov 13, 2020

Pending refund

Original review posted by user Nov 13, 2020

They offered a plumber to come give an assessment on why heating was out at my rental. The assessment was meant to include a quote.

Cost of assessment was to be deducted from job if I booked with them. He came, same day, but despite me phoning and emailing daily for 4 Following days, NO QUOTE OR ASSESSMENT WAS PROVIDED.

Finally, Friday I asked for a refund - well see.

Oh, did I mention the plumber did call after attending the site... but he woke me up at 5am because I was in a different time zone, even though his job sheet stated the time difference

Did I mention that every time I called the office they'd promise to call me back but not call me back

Did I mention that on day 3 when I emailed they emailed back oh Ill forward this to the quote Dept... quote Dept?

There's a Quote Dept and they didnt already have the info by day 3 to give me a quote?

Did I mention that when the plumber woke me up at 5am his first question was to ask what the other firm quoted me...I asked him why, he said, so He could beat their price. What? Sooo shady; If I'd said 500 he'd say 499? If I'd said 200 hed say 199?

I said no, please provide your own quote and without missing a beat he just pulled a number out of a hat, but couldnt explain the breakdown (Parts, labor, rate).

I told him I'd already requested the quote be in writing, and he said that would be done. It never was.

User's recommendation: I think wanted me to just accept a verbal quote and basically stonewalled me by phone and email when I insisted on getting the estimate by email. Very shady company. Call someone else.

Monetary Loss: $40.

Preferred solution: Full refund.

Plumbforce Direct Pros: Came around that day.

Plumbforce Direct Cons: Service, Unreliable, Failed to provide service, Unresponsive.

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